77hub Privacy Policy

1. Introduction

77hub ("we," "us," or "our") operates the online gaming platform accessible at 77hub.app, serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and throughout the Philippines. We are committed to protecting the privacy and personal data of every player who registers and uses our platform.

This Privacy Policy describes how 77hub collects, uses, stores, shares, and protects your personal information when you access our website, create a 77hub account, use the 77hub Login portal, make deposits or withdrawals, participate in games, or contact our support team.

This policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and 77hub. If you do not agree with the practices described in this Privacy Policy, you should not use the 77hub platform.

2. Personal Data We Collect

77hub collects the following categories of personal data from players and platform visitors:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government ID number, nationality	Account registration, age verification, KYC compliance
Contact Data	Email address, Philippine mobile number, residential address	Account communication, support, verification
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history	Deposits, withdrawals, fraud prevention
Gaming Data	Game history, bet amounts, win/loss records, session duration, bonus usage	Platform operation, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, login timestamps	Security, fraud detection, platform optimization
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, quality assurance, dispute resolution

We collect only the minimum personal data necessary for the purposes described in this policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where specifically required by law or responsible gaming obligations.

3. How We Collect Your Data

77hub collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the platform, including IP addresses, device identifiers, browser information, and session activity logs.
• Third-party sources: Identity verification data from licensed KYC providers; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank; fraud prevention signals from security partners.
• Cookies and tracking technologies: Session data, preference settings, and anonymized analytics collected via cookies and similar technologies when you browse the 77hub platform.

4. How We Use Your Personal Data

77hub uses your personal data for the following purposes:

• Account management: Creating and maintaining your 77hub account, processing your 77hub Login, and verifying your identity in compliance with Philippine KYC requirements.
• Payment processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment channels.
• Platform operation: Delivering games, processing bets, calculating winnings, and maintaining the integrity of all gaming activities on the platform.
• Legal and regulatory compliance: Meeting obligations under Philippine law, PAGCOR regulations, anti-money laundering (AML) requirements, and the Data Privacy Act of 2012.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: Monitoring gaming patterns to identify at-risk behavior, enforcing deposit limits and self-exclusion requests, and complying with responsible gaming obligations.
• Customer support: Responding to your inquiries, resolving disputes, and improving the quality of our support services.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have provided explicit consent and subject to your right to opt out at any time.
• Platform improvement: Analyzing aggregated, anonymized usage data to improve platform performance, game selection, and user experience.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 77hub processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

77hub does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other licensed Philippine payment processors, solely to facilitate your financial transactions.
• Identity verification providers: Licensed KYC and AML compliance partners who assist in verifying your identity and age in accordance with regulatory requirements.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or court order.
• Professional advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of 77hub are required to implement appropriate technical and organizational security measures and to process data only in accordance with our documented instructions.

7. Cookies & Tracking Technologies

77hub uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without affecting platform functionality.
• Functional cookies: Store your preferences such as language settings, display options, and game lobby configurations to personalize your experience.
• Analytics cookies: Collect anonymized data about how players navigate and use the platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorized login attempts.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use the 77hub platform, including the 77hub Login function. 77hub does not use cookies for cross-site advertising or behavioral profiling.

8. Data Retention

77hub retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and related regulations.
• Gaming activity records: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9. Data Security

77hub implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 77hub platform.
• AES-256 encryption for sensitive data stored in our databases, including financial account details and identity documents.
• Two-factor authentication (2FA) available for all player accounts via the 77hub Login portal.
• Role-based access controls ensuring that only authorized personnel can access personal data, on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent cybersecurity specialists.
• 24/7 intrusion detection and monitoring systems to identify and respond to security incidents in real time.

While 77hub takes all reasonable precautions to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your 77hub Login credentials and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 77hub:

• Right to be informed: The right to know what personal data 77hub collects about you and how it is used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data 77hub holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by 77hub.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 77hub Data Privacy Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days, as required by Philippine law.

11. Children & Minors

The 77hub platform is strictly intended for adults aged 21 years and older, in accordance with Philippine law governing online gaming participation. 77hub does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, return any deposited funds to the originating payment method, and delete all personal data associated with that account. If you believe a minor has registered on the 77hub platform, please contact us immediately at [email protected].

12. International Data Transfers

77hub primarily stores and processes personal data within the Philippines. In certain circumstances, data may be processed by third-party service providers whose infrastructure is located outside the Philippines — for example, cloud hosting providers or cybersecurity partners operating regional data centers.

Where personal data is transferred outside the Philippines, 77hub ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards include contractual data processing agreements incorporating standard data protection clauses approved by the National Privacy Commission.

13. Third-Party Links

The 77hub platform may contain links to other pages within the 77hub website. This Privacy Policy applies solely to data collected and processed by 77hub through the 77hub.app platform. 77hub is not responsible for the privacy practices of any third-party services or platforms that may be referenced in our content.

We encourage you to review the privacy policies of any third-party services you use in connection with your online gaming activity, including your chosen payment provider (GCash, PayMaya, BPI, BDO, or Metrobank).

14. Updates to This Privacy Policy

77hub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the 77hub platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

15. Contact & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 77hub, please contact our Data Privacy Officer:

Email: [email protected]
Platform: 77hub.app
Support Hours: 24 hours a day, 7 days a week

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have not been adequately addressed by 77hub.

This Privacy Policy was last reviewed and updated on January 1, 2026. 77hub reserves all rights not expressly granted herein.